Frequently Asked Questions
General Site Information
A: Stellium Datacenters, 9 Cobalt Park Way, Cobalt Business Park, Wallsend, Newcastle Upon Tyne, NE28 9EJ.
Is there a directions / maps link to your site?
A: Yes here
Is advance notice of delivery to site required?
A: Yes – Stellium require 24 hours’ notice for all deliveries to site (to our security and your CSM).
Are there any special security clearance or instructions required to enter the facility?
A: Yes. All personnel must produce a current form of government issued Identification that must match the personnel booked to visit the data centre.
Are the carriers and 3rd party contractors required to take any safety courses before entering the facility?
A: Yes. A Site induction is required – This covers all aspects of Health, Safety and general site rules for Stellium Datacenters.
What is your current P.U.E?
What is your data centre Tier classification?
A: Stelliums Newcastle data centre has been independently audited and certified to Tier 3+ classification. (Independent audit). Documentation is available on request. This design ensures the concurrent operation and maintenance of all business critical client services.
What is the Uptime for your facility?
Can you provide a Virtual Tour of your Data Centre?
A: Yes. The Virtual Tour request page can be accessed here.
Is the site located within a Seismic Zone?
Available Space Information
Do you currently have available space at you Newcastle campus?
A: Yes. Covering an area of more than 4,264m2 and divided into 3MW IT data halls, whilst being fully scalable, it’s one of the most efficient colocation data centres in the UK.
Connected direct to the 275KV National Grid, Stellium ensure ultra-reliable renewable power at whatever levels you require.
Pictures of the currently available space at Stellium 1 can be seen: here.
Stellium 1 stats:
- 80 MWs (designed to scale to 180 MWs) of REGO certified renewable power
- Tier-3+ designed (independently audited)
- ISO-27001, ISO-90001, ISO-140001, ISO-22301, ISO-200001 Cyber Essentials+ and PSN Network certified facility
- 4,264 of IT space (traditional water-cooled)
- 4 x 1066 m2 IT sectors
- AquaComms North Atlantic Loop & Altibox NO-UK CLS (Cable Landing Stations inside our highly secure data centre)
- 2 x Meet-Me rooms
- PUE rating at 1.24
- Support from low to high density racks (including HPC)
- Rack cooling from 4 kw to 50 kw (scalable to 100 kw)
- BREEAM Rated Outstanding
For further information on our available space please contact our data centre team here.
Equipment delivery to site Information
Is there a loading dock and build-facility accessible by tractor 53′ trailer?
There are limitations to the size of the tractor trailer (height & width requirements available on request).
Is special protective clothing required when working with pallets?
A: Yes. Steel toe caps for offloading of pallets when using pallet truck.
Will an elevator be required to move IT equipment? If yes, what are the dimensions (height, width, depth)?
A: Yes (if on the second floor), Lift dimensions H – 2700 / L – 3100 / W – 210
B. 3,500 KG
C. It is a combined passenger/freight Lift.
Information on your Loading Bay / Dock Area
A: Our loading dock is provisioned to accept loading and unloading from box-type delivery trucks as a minimum standard. The loading dock is protected from the elements, and has extended exterior (overhead and side) cover required for dry loading/unloading. Racks and parts delivered to the Colos are unpackaged or de-crated in this area and prepped for the transition to the Staging/Receiving area. Each raised loading dock is equipped with a dock leveller assembly. Loading can occur from both box type delivery trucks.
The entire route along the rack move-in path from loading area to the Colos is level, capable of supporting the rolling load of the rack on a transport mechanism rested on casters (four point load). There is no obstacles such as, curbs, ramps or drops along the entire route. Any service ramps along a route can be reviewed on a case-by-case basis.
Office and Storage Space Information
Can dedicated storage space be provided at the data centre?
A: Yes. We can provide dedicated secure internal space (at cost). External secure space is also available as required.
Can dedicated office space be provided?
A: Yes. We can provide dedicated office space (at cost).
Are client meeting rooms and conferencing facilities available at the data centre?
A: Yes, a full suite of meeting and conference rooms are available for use to clients on-site. All rooms have up-to-date dedicated telecommunications facilities.
Site Security Information
Outline your Security protocols on-site
A: We offer credential-based access control, intrusion detection and unified video surveillance with internal and external PTZ / static CCTV throughout our Newcastle campus. Two-factor access authentication and man traps are standard at our data centre, along with user-based permissions and managed security zones.
- Experienced on-site data centre security guards 24×7×365 – with dedicated support team available
- Electronic VMS (Visitor Management System) to manage all personnel visiting the data centre
- Biometric and key-card security for strict access control, up to the cage level
- Secure passages to prevent tailgating
- Reinforced physical infrastructure that includes perimeter fencing, bullet resistant glass, steel-lined walls, interlocking Bi-Folding security gates and integrated access controlled pedestrian turnstiles
- Perimeter security that includes iron fences, gates and restricted access to the campus
- Dedicated data halls, suites, and cages to minimize traffic.
Information on Security Access Logs
A: Access logs for site are maintained for a minimum period of 24 months and can be made available upon request to clients by your Client Services Manager.
Do you have a Green Mission statement?
‘Stelliums mission is to minimize our carbon footprint, employ sustainable processes and materials, decrease our reliance on fossil fuels and create a resilient and efficient data centre. We can most effectively deliver this mission through coordinating our sustainable activities closely with our clients and supply chain to create a holistic community solution.’
Is renewable energy used on site?
A: Yes. Stellium have been delivering REGO certified 100% renewable electrical energy as standard to our clients since 2017.
Are your energy supply agreements accredited by OFGEM under REGO (Renewable Energy Guarantees of Origin)?
A: Yes. Our current energy supply agreements are accredited by OFGEM under the Renewable Energy Guarantees of Origin (REGO) scheme for delivery of renewable energy. Certificates available on request to the Site Operations Director.
We continue to work with our energy supply chain to develop a wide range of renewable energy products and dedicated source traceability combined with efficiency and best value for money.
Do you deploy any additional carbon reduction / sustainable energy generating practice’s onsite?
Stellium has implemented an innovative battery storage and solar solution to further reduce our carbon footprint and customer energy costs.
End to end Data Centre Consultancy TDCS (Total Data Centre Solutions) which works with leading data centre and heavy power user clients across the UK and Ireland to reduce ICT carbon footprint and power costs, worked with us on the solution, which will be implemented by sustainable energy storage solutions experts EOS (Energy Optimisation Solutions).
The initial scheme comprises a containerised 2.3MWh battery storage solution and rooftop solar PV system connecting to Stellium Datacenters electrical infrastructure in Newcastle. The scheme is expandable as required.
Savings in power costs are achieved through a reduction in DUoS (Distribution Use of System charges) and Capacity Market charges as well as capturing arbitrage value between peak and off-peak rates in the wholesale and balancing mechanism markets. Additional revenue is achieved through grid balancing services. The new Solar PV asset will displace approx. 380,000kWh of imported power from the grid, reducing costs against retail priced grid power.
Carbon reduction from operation of the scheme will be around 125.9Mt of Co2 per annum which we will directly benefit from in terms of carbon reduction and reporting.
At Stellium we and our clients are well aware of the impact of data centres on the environment and we continuously research and implement every available solution to reduce our carbon footprint.
Have you joined the UK Gov. CCA tariff relief scheme?
A: Yes. Stellium have been successful in joining the UK Gov. CCA tariff relief scheme. This involves commitment to the direct reduction of energy within agreed timescales. This is independently audited for validation.
Subsea Cable Network / Cable Landing Stations Information
Do you have a Cable Landing Station (CLS) for Subsea Cables onsite at your data centre?
A: Yes. Stellium is the secure UK landing station for the worlds latest subsea cable networks from AquaComms (to/from the US on the North Atlantic Loop) and Altibox Carrier (to/from the Nordics/Mainland Europe on NO-UK). The cable landing stations are within our highly secure data centre, making us unique in the UK amongst data centre operators.
These subsea global networks are a resilient, ring-based infrastructure providing the highest availability between the East Coast of the U.S., Ireland, and Northern Europe.
Capacity Services, Managed Spectrum, Fibre Pair Solutions & Professional Services can be provided throughout these networks. Services are provided across multiple systems to offer true diversity, but can be offered on a single system to suit your needs.
Does the Aqua Comms international subsea cable network land at your data centre?
A: Yes. The North Sea Connect subsea cable lands at Stellium Datacenters and is a new, high-capacity system between Newcastle in the UK and Blaabjerg, Denmark. Benefitting from uniquely diverse routing avoiding London and traditional routes, North Sea Connect supports connectivity between Ireland, the UK and the Nordics.
Together with Celtixconnect (Ireland to UK subsea cable system), North Sea Connect completes the Aqua Comms North Atlantic Loop network, offering next generation cable systems and diverse routing from the US – Ireland – UK and Continental Europe.
Further information on Aqua Comms network and services can be found here.
Does the Altibox Carrier (NO-UK) European subsea cable network land at your data centre?
A: Yes. NO-UK’s open submarine cable system, featuring eight fiber pairs, runs for 700km between Stavanger (Norway, landing at Green Mountain Datacentres) and Stellium Datacenters Newcastle (UK), and is the shortest low-latency direct submarine route between the two nations.
The cable achieved a record-breaking 800Gb/s line rate which allows it to deliver its customers greater capacity, faster speeds and a greener offering through lower energy consumption.
Further information on Altibox Carriers network and services can be found here.
Network, Connectivity and Peering (IXP) Information
Are you a Carrier Neutral facility?
Can you list your current connectivity providers / carriers?
A: Yes. The current connectivity providers based at Stelliums Newcastle and our onsite IXP can be found here.
Do you provide Cross Connect services?
A: Yes. Stellium can provide a range of connectivity options including; fibre, UTP/STP or coax to meet your business needs. Our technicians install and manage the connections which run through a secure MMR (Meet-Me Room).
Do Stellium own a Metropolitan Area Network (MAN)?
A: Yes. Stellium’s own 40 KMs metropolitan area optical fibre network (MAN) is an OPEN and CARRIER NEUTRAL system. It is designed to enable resilient, redundant, low latency and high capacity cloud data exchange.
The Stellium MAN achieves several outcomes including enhancing Newcastle Cities high speed network, enabling LFFN, facilitating connectivity at long haul to Tier 1 Internet locations such as London and enabling 5G services.
Do you provide Peering (IXP) services at your Newcastle data centre?
A: Yes. The most effective way to minimise your latency and cost is through peering – the direct exchange of IP traffic between two networks. You can peer by joining NCL-IX (Newcastle Internet Exchange) today.
Stellium hosts the NCL-IX at its Newcastle data centre offering multiple peering opportunities to our clients.
You can connect with the NCL-IX Internet Exchange by colocating in Stellium’s data centre and then requesting a connection to the Exchange. NCL-IX is operated as a neutral not-for-profit IXP open to any network that can meet the technical requirements and physically reach one of our PoPs (Points of Presence).
What POPs does NCL-IX have?
A: NCL-IX currently has two resiliently connected points of presence:
- Telco-Room North, Stellium 1, 9 Cobalt Park Way, Cobalt Business Park, Tyne & Wear,
NE28 9EJ, UK.
- Telco-Room South, Stellium 1, 9 Cobalt Park Way, Cobalt Business Park, Tyne & Wear,
NE28 9EJ, UK.
What sort of connections does the NCL-IX POPs support?
A: NCL-IX supports connections to the above PoPs at speeds of 1Gbps, 10Gbps and 100Gbps. The following connection types are supported:
- 1Gbps links via single-mode LX connections.
- 10Gbps links via single-mode LR connections.
- 100Gbps links via single-mode LR4 connections.
- Longer distance optics (EX/ZX/ER/ZR) are also supported for an additional once-off fee.
- Coloured optics for terminating DWDM wavelength can also be supported for an additional once-off fee.
What are the technical requirements for networks looking to connect to the NCL-IX?
A: NCL-IX operates a secure layer2 peering platform and conforms to all industry best practices including the use of IXP Manager and implementation of MANRS IXP requirements.
Any network connecting to NCL-IX Internet Exchange must meet the following technical requirements. New connections and changes to connected devices will be required to undergo a quarantine process so we can validate the following.
- Frames forwarded to IXP ports shall have one of the following ether-types:
- 0x0800 – IPv4
- 0x0806 – ARP
- 0x86dd – IPv6
- One MAC address per port – frames received from an attached member device shall all have the same source MAC address. We use L2 ACLs to enforce this requirement.
- Frames received from an attached member device shall not be addressed to a multicast or broadcast MAC destination address except as follows:
- broadcast ARP packets
- multicast IPv6 Neighbour Solicitation packets
- No link local protocols with the exception of link aggregation control protocols (LACP) such as IEEE 802.3ad.
- Interfaces connected to IXP peering LAN ports shall only use IP addresses and netmasks assigned to them by the NCL-IX.
- IPv6 addresses (link & global scope) shall be explicitly configured and not auto-configured.
- IPv6 site-local addresses shall not be used.
- Members must not use NCL-IX to exchange traffic between their own connections without permission.
- Members must have a public AS number issued by an RIR and routable IP space.
Can we access LINX (London Internet Exchange) from your onsite IXP?
Our connectivity partnership with LINX means Stellium’s on-site Internet Exchange NCL-IX and LINX (the London Internet Exchange) provide networks at any of their locations access to the other via a trusted and redundant carrier BSO.
BSO facilitates the transport for networks wanting to access any of the UK’s key interconnection locations. This includes NCL-IX Newcastle and LINX’s London platform as well as LINX’s regional Internet exchanges; LINX Manchester and LINX Scotland.
The partnership forms a secure, reliable, and resilient interconnection bridge for businesses looking to seamlessly expand their network in the UK and beyond.
Data Centre and Network Compliance Information
Is your data centre audited and certified to ISO (International Standards Organisation) standards?
A: Yes. Stellium have been continuously certified to the following ISO Management System standards. (All certifications are available on request to our Data Centre team) :
- ISO-27001 Information Security Management
- ISO-14001 Environmental Management
- ISO-9001 Quality Management
- ISO-20000 IT Service Management
- ISO-22301 Business Continuity Management
Is the Stellium Network audited and certified to Network standards?
A: Yes. PSN Network Certification
Is your data centre audited and certified to any additional standards?
A: Yes. UK Government Cyber Essentials+ Certification. See more here.
Is your data centre certified under BREEAM? (BUILDING RESEARCH ESTABLISHMENT ENVIRONMENTAL ASSESSMENT METHOD)
A: Yes, it is certified BREEAM Outstanding. See more here.
Cloud (Public and Private) Services Information
Do you offer Cloud connectivity options at your Newcastle data centre, and at what capacity?
A: Yes. Stellium offer strategic cloud-ready connectivity solutions incorporating on-site connections between your colocation facility and the cloud. This includes direct cloud connections on-ramp for critical production infrastructure through strategic partners including:
- Google Cloud Platform – 100G, 10G and 1G capacities
- Amazon AWS – 100G, 10G and 1G capacities
- Microsoft Azure – 100G, 10G and 1G capacities
- Oracle Cloud (OCI) – 10G and 1G capacities
- IBM Cloud – 10G and 1G capacities
Remote / Smart Hands Information
Do you provide Remote Hands Services?
A: Yes. Stellium’s colocation services are supported by our smart-hands services that can perform complex on-site tasks on our clients’ behalf, including racking and cabling; moves, adds and changes; telecommunications; security; and any troubleshooting that may be required. We deploy Zendesk as a client service interface and ticketing system.
Data Centre SLA Information
What SLAs do you provide?
A: We provide SLAs covering:
1. Space – 100% maintained
2. Power – 100% SLA provided on either A or B supply
3. Cooling – 99.982% SLA provided (to allow for generator changeover time)
4. Security – 99.982% SLA provided
Data Centre Power Information
Power availability on-site
There is currently 80 MW (designed to scale to 180 MW) of REGO certified renewable power supply available to the datacentre campus at Cobalt Business Park.
Stellium 1 is allocated 15MW of this capacity. The remaining power is contractually reserved for mobilisation of future datacentre build-out.
There are dual 40 MVA feeds coming from the 275kV national grid delivering N+N capability to data centre 1 – Sector 1. Each sector (data hall) operates off its own independent power and cooling infrastructure.
Each hall can support IT power capability of 2 to 3kW Sq. M. with corresponding cooling capability. We have on-site diesel storage which is sufficient for 48 continuous operation on full load. A full support-regime is in place which allows us to re-fill on-site diesel tanks and maintain the generators at full-load continuously without interruption. There is also provision for connection of mobile generators.
There is N+N redundancy of Uninterruptable Power Supplies (UPS).
Newcastle’s power source is one of the most reliable in Europe with planned/unplanned outages measured in minutes annually. We have had no unscheduled downtime on the incoming Utility supplies since our opening in 2016. This is in no small part due to the direct feed from the 275kV National Grid.
Monthly & Annual Power Testing Regime
Stellium operate our data centre generators on load on the first Tuesday of each month. In addition we carry out an annual load bank test of each generator up to 90% of its maximum rating. During the annual 11KV maintenance we run the entire site on generators for a period of up to 12 hours.
Mechanical Site Information
What is your general server intake temperature?
A: To support our PUE we have supply air to servers operating at 24°C.
What is the Site electrical service and distribution?
A: Dual medium voltage (MV) isolated utility service. All power distribution is concurrently maintainable.
What Power configurations are available for Rack and branch distribution?
A: N+ N 230/400V power feeds to racks via tap off units in 16A, 32A, 63A in single or 3 phase configuration.
What type of generators do you use on-site?
A: FG Wilson 1500kVA LV diesel generators.
Does MV/LV switchgear have a arc resistant/protection design?
Provide information on your server Power Quality
A: Server power quality is within the IEC 61000, CISPR 24 and ITIC computer power tolerance curve and minimum requirements. Frequency is within +/-5% of nominal frequency. Harmonic voltage distortion remains below 5% VTD peak under steady state conditions. Power factor of servers ranges from 0.95 lagging to 0.95 leading at full load operation.
Information on your Data Centre grounding (earthing)?
A: A comprehensive grounding grid conforms to IEEE1100. Ground grid is designed to achieve a maximum of one ohm resistance to earth.
Please outline you facility lightning protection (size & type)?
A: BS62305 LEVEL 1, Type A/B System.
Information on your Mechanical and Environmental monitoring:
- Environmental monitoring is provided for all interior facility spaces including colo rooms, electrical rooms and building support areas as well as outside ambient conditions
- Electrical room monitoring consists of temperature sensors and hydrogen (%LEL) sensors where applicable
- The status of all HVAC equipment is monitored and reported to the DC Manager (through the BMS).
For Building HVAC control/CRAC units:
Is Mechanical monitoring and control of HVAC systems provided?
Are HVAC controls for the HVAC equipment supporting the critical load designed to match the availability and redundancy requirements of the equipment design?
Is Leak Monitoring provided for fuel, condensate and humidifier?
Electrical System Information
Information on Power to Racks
A: N+N power is provided to customer racks
Do you have dual utility electrical service and distribution to site?
A: Stellium has dual source site utility power. This originates from diverse utility electrical sources. Power supply from separate substation. Medium voltage distribution/sources are in redundant/ring configuration to the medium voltage transformers. Each source is capable of supporting 100% of the site building loads.
What is your Standby Generator Redundancy?
A: N+1 redundant generators for the entire site power including the IT load & mechanical load.
What is your Uninterruptible Power Supply (UPS) Redundancy?
A: UPS is a 2N redundant system as per IEEE Std. 3006.7-2013
Information on the Ride-thru energy source for the UPS?
A: UPS is provided with VRLA / Pure Lead / Li-Ion batteries ride-through to support the design load for sufficient time to transfer to and from generator source with worst case failure scenarios. Typical ride through time is not less than 5 minutes.
Information on your Lightning protection & Transient voltage surge protection
A: Lightning Protection Systems are installed and listed by UL using the UL96A Standard and information from NFPA 780. The incoming medium voltage switchgear includes distribution and intermediate class lightning surge arrestors. Every low voltage bus includes UL or CE listed Transient Voltage Surge Suppression devices (TVSS). These are designed to limit over voltage transient events from damaging IT load and the other critical equipment.
Information on your Power Distribution Units (PDUs) / Rack power panels / Above Rack Busduct
A: We provide dedicated Power Distribution Units for electrical distribution to racks. The PDUs/RPPs are of 2N (A&B) configuration with diverse routes and location.
Edge & Gateway rack are located in a separate fault domain (power, space and security) from other IT load.
Information on Static Transfer Switches
A: The system has full maintenance bypass design capable of full out of phase transfer between sources with transformer loads such that transformer inrush is reduced to no more that 2x the FLA of the transformer. Static switch design limits voltage transient excursion to values within the ITIC computer power tolerance curve. All out of phase transfer times do not result in outage to the IT loads longer than 20 milliseconds maximum. Harmonic voltage distortion remains below 5% THD peak under steady state conditions.
Information on your Concurrent Maintainability
A: System is 100% concurrently maintainable at every bus with dual corded IT load using dual power supply to the IT load to allow for maintenance of final connection points to the IT loads.
Information on your Electrical Power Monitoring power quality
A: PDU monitoring includes: Power quality metering, current THD, voltage THD, sag/swell detection, waveform capture, power quality (ITIC) reporting and Circuit Breaker Status. ITIC reports plot magnitude and duration of all power quality events against the ITIC curve. Metering is located downstream of potential sources of transients or harmonics, such as UPS’s and STS’s.
Information on Electrical Power Monitoring for network resiliency
A: The Electrical monitoring network runs on a secure, resilient, managed infrastructure, with no single point of failure for any area larger than one Data Hall, or suite. Network failure zones are aligned with electrical and mechanical failure zones.
Cooling System Information
In Stellium 1 we employ Airedale free cooling central chillers with Airdale down-flow cooling units in our data centre. Our cooling has redundancy of N+1 on the central chillers and N+4 on the down-flow cooling units. Electrical distribution to cooling supports the cooling redundancy. The data centre operates temperature and humidity within the parameters as defined by ASHRAE TC 9.9. Our cooling design control range for rack space is between 18°C and 27°C.
Information on the Cooling for IT Equipment
A: Cooling design is 100% concurrently maintainable both mechanically and electrically.
- Chilled water plant system is concurrently maintainable. System design does not have to accommodate equipment failure occurring during planned maintenance.
- The cooling units receive adequate tempered chilled water during the chiller restart period to maintain the temperature and relative humidity of respective Data Halls within the environmental requirements.
- Cooling equipment is configured to automatically re-start following power failure to the unit itself.
- Both direct expansion air-cooled chiller packaged unit or water-cooled chiller are provided with quick restart feature allowing chiller to resume operation in the shortest possible time and maintained the designed leaving chilled water temperature not exceeding 7 minutes.
Do all Outdoor Design Conditions comply with the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE) temperature guidelines?
A: Yes. Both direct and Indirect evaporative design guidelines.
- ASHRAE 99.6 percent humidification dew point/ mean coincident dry bulb and humidity ration (HR) is used for humidifier sizing.
Information on your Fuel Oil Supply and Storage to site
A: Stellium provide on-site diesel fuel storage capacity of at least 48 hours at generator full load.
- We ensure that the installation of diesel fuel pipework within the Premises is of an efficient, resilient design which is protected from any mechanical damage.
- Installation of the diesel fuel distribution pipework to Generator set(s) is a twin loop system which allows the isolation of any part of the system whilst the supply of diesel fuel to the Generator day tank(s) remains in operation. Such installation ensures that the diesel fuel distribution pipework is always available and concurrently maintainable.
- We have procedures in-place to maintain diesel fuel stored on site to meet the fuel quality stipulated by generator manufacturers. We can submit fuel quality reports conducted by an accredited laboratory to our customers once every six months.
- The local control panel of the diesel fuel system ia provided with a solution that allows the control system and its components to ride through power outage or voltage dips.
Information on the Mechanical and Environmental Monitoring system (BMS)
A: Monitoring of airflow, temperature, relative humidity, and differential pressure sensors is provided. The status of all HVAC equipment is monitored and reported to the Data Centre Manager. All environmental monitoring devices and control panels are UPS and battery backed.
Fire Protection System Information
Information on the interlocking of CRAC and Air Handling Units (AHU)
A: Stellium ensure that CRAC and AHUs serving Data Halls, MMR, ANR, and Electrical Support Areas will not shut down during fire alarm activation. CRAC and AHUs shall only be shut down via manual intervention.
Information on your Data Hall Fire Protection System (VESDA)
A: We deploy gaseous suppression with very early warning smoke detection (VESDA). Activation of the gaseous suppression is in automatic mode at all times.
The oxygen concentration within the data hall after gas discharge is 11% to 13%. Clean agent is provided. Adequate LED strobe lights activated by fire alarm system are provided in the Data Hall.
Information on Fire Extinguishers Type
A: Fire extinguishers in Colo areas are Clean Agent Type with FE-36 fire extinguishing clean agent propellant.
Building Structural Information
Information on your Data Centre structure (incl. floors & doors)
A: Our data centre is constructed around a structural steel matrix. Internal walls and partitions employ Eurobond Firemaster preformed patent metal partitioning, designed to create 1-hour fire compartmentation in the data hall, engineering spaces, circulation spaces and other supporting areas. The fire escape routes are designed to provide a minimum of 1-hour integrity.
Kingspan suspended floors capable of supporting up to 12kN/Sq. M are provided throughout the datacentre. The floor void is 825MM deep and designed to operate as a cool air plenum. Eurobond steel door infrastructure and frames are provided from the point of service delivery throughout the datacentre. Each door is 2700MM high, in single or double leaf and fire rated as appropriate to their location in accordance with the building fire plan.
Information on your Data Centre Roof design
A: The data centre Roof has been designed by a qualified building envelope design professional specifically for the data centre.
Roofing systems designed as contiguous liquid, vapor, and thermal barriers. Roof penetrations are not allowed over critical areas, i.e. IT, Network and infrastructure. The roof waterproofing system carries a standard manufacturer’s guarantee for a period of not less than twenty (20) years and an installer’s guarantee for a period of not less than five (5) years.
Clients shall be notified in writing prior to any roofing or repair activities that are to occur during the course of any lease.
Third Party Monitoring & Reporting Information
Are monthly reports available to customers which monitor the following areas.
- Security Access / Security Issues
- Entry and exit surveillance monitoring
- Camera snapshots on entry & exit (available on request)
- Security incident monitoring
A: Yes.. These can be provided by your Client Services Manager. (CSM)
Data Centre Staffing Information
Information on your data centre technicians training and qualifications ?
A: In order to provide effective 24/7 support, our technical team are fully familiar with all aspects of the clients Data Centre environment. This familiarity ensures the delivery of consistent technical services vital to the daily operations of the Clients Data Centre.
This team possesses the following skills:
– Craft qualifications.
– Regulatory certification and training.
– Ability to understand and follow instructions with little supervision.
– Attention to detail.
– Ability to interact with people.
– Full understanding of the Clients Data Centre environment.
– Excellent reporting skills.
– Goal oriented and highly ethical
– Fully aware of Health and Safety regulations.
The specific purpose of the technical team is to carry out and or supervise the maintenance of the key plant units and systems to ensure they provide optimum robust performance to client services. The technical team are responsible for the operation and maintenance of all essential M&E systems in the Clients Data Centre. They provide a 24/7 response to any emergency and implement corrective action to ensure the safety of personnel, the availability of power, cooling and all essential services.
The technical team manage 3rd party contractors and ensure that facility standard operating procedures are maintained at all times.
All data centre technical staff are fully trained to DC Professional level standard. We have an ongoing CPD programme encompassing the full spectrum of data centre design, operation and maintenance. We cross-train our staff to ensure full redundant backup is available within the data centre team at all times. We have compiled a library of SOP’s for the full range of operations and maintenance activities. Our staff play an active role in the continuous updating of this documentation based on their day to day application. This training is qualified by internal and independent audits as part of our ISO 27001 & broader ISO Management Certified System.
Health & Safety Policy Information
Safety management and its importance starts at the top of Stellium Datacenters and is passed down, reinforced through senior management, down to the project teams and then to the workforce. Safety management is the responsibility of everyone and it is incumbent upon us all to ensure that our target of IIF (Incident and injury free) is achieved.
Stellium Datacenters actively ensure that all of our employees, sub-contractors and others are well informed, well trained, engaged and committed to our EHS improvement process. We recognise that safe operations depend not only on technically sound plant and equipment, but also on competent people and an active EHS culture. No activity is so important that it cannot be carried out safely. Stellium Datacenters managers, supported by our safety team are accountable for putting in place appropriate documented systems and processes for each task, thus ensuring continual progress towards our goal and targets and for ensuring that these processes are effective and in-line with our safety management procedures.
Stellium Datacenters are very proud of our record in Health and Safety, of no reportable incidents to date since we began operation. This is achieved in no small part by our commitment to Zero – Incident & Injury. All personnel onsite must complete our site safety induction. This is also required of all Stellium Datacenters service partners and client contractors. All Stellium Datacenters planned work activities are governed by:
- RAMS – Risk Assessment Method Statement processes to maximise our efforts to maintain our Zero Incident & Injury Free commitment.
- CERM – Critical Engineering Risk Management processes to maximise our efforts to insure we have Zero impact on our client business activities.
We carry out continuous H&S processes in terms of daily inspections of all escape routes, weekly testing of safety systems, staff training and tool box talks, etc. In addition we employ a H&S consultant qualified to Chartered Membership of IOSH to carry out independent audits of the building, systems and processes. There is a formal Health and Safety council based onsite with representatives from all clients, Stellium Datacenters and major contractors.
Stellium Datacenters Newcastle complies with the following acts:
- Safety, Health and Welfare at Work
- Chemicals Act, and the Guide to the Chemicals Act
- Regulations under the Organisation of Working Time Act
- Regulations under the Safety in Industry Act
- Safety, Health and Welfare at Work (General Application) (Amendment) Regulations.
Regulations & Orders
- Safety, Health and Welfare at Work (General Application) Regulations.-
- Safety, Health and Welfare at Work (Construction) Regulations.
A copy of Stellium Datacentres’ Occupational Health & Safety Policy is available on request.
Health & Safety Data Centre Induction Training:
All customers and contractors visiting the Stellium Datacenters must comply with our H&S (Health and Safety) at Work best practices and International regulations. We provide Facility Induction Training which is designed to be educational, engaging, and above all simple to use. All staff and contractors visiting site and accessing technical areas must complete this H&S induction before undertaking any work on site, thereby assuring our clients that all visitors to site have been fully inducted regarding health and safety best practices.
3rd Party Contractor Management Information
Handling and Management of 3rd party contractors is strictly controlled.
All 3rd party contactors receive facility safety induction training prior to commencement of any work onsite.
A facility code of conduct is presented to each 3rd party contractor. The management and control of 3rd party contractors is the direct responsibility of the Operations Director through the on-site technical team. Strict policies are in place governing the work carried out within the Clients Data Centre.
- Risk Assessments and method statements are required 48 hrs in advance of all work.
- Work permits or S.P.A.’s (Safe Plan of Action) are in place and posted.
- Hot work permits are implemented for appropriate work activity.
Business Continuity Planning Information
Stellium have a structured BCP system in place to cover a wide range of risks. This system is certified to ISO 22301 – Business Continuity Management Systems.
We carry out weekly live tests of our infrastructure and monthly simulated tests. Clients participate in the monthly simulated tests if they wish to do so. The Stellium Datacenters BCP Manual is available on request